Marketing & Content · 19 prompts

The Customer Research Kit

Find out what customers really want before you build or market.

19 prompts for customer research: personas from real data, interview guides, surveys, analysing feedback, jobs-to-be-done, messaging tests and turning insights into copy. For founders, marketers and product people.

What's inside

Every prompt in the PDF, listed by section.

Plan

  1. 01Research plan
  2. 02Recruit message

Interviews

  1. 03Interview guide
  2. 04Jobs to be done
  3. 05Interview synthesis

Surveys

  1. 06Survey builder
  2. 07Survey analysis
  3. 08Post-purchase survey
  4. 09Churn survey

Make sense

  1. 10Persona from data
  2. 11Voice-of-customer bank
  3. 12Review mining
  4. 13Customer journey map

Use it

  1. 14Messaging from research
  2. 15Objection FAQ
  3. 16Message test
  4. 17Insight report
  5. 18Feature prioritisation
  6. 19Research repository

Sample prompts

Three of the 19, so you can see how specific they are. The PDF has the rest, plus a short introduction.

Plan

Research plan

Help me plan a 2-week customer research sprint for [product] to answer [questions]: methods, who to talk to, sample size.

Plan

Recruit message

Write a short message inviting [customer type] to a 20-minute research call, with an incentive [incentive].

Interviews

Interview guide

Write a 30-minute customer interview guide about [topic] focused on past behaviour, not hypotheticals.

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