Business & Operations · 16 prompts

The Customer Support Desk

Faster, kinder replies and a help centre that answers itself.

16 prompts for customer support: reply templates, tone adjustment, difficult customers, refunds and delays, help-centre articles, FAQ building, macros and ticket analysis. For small teams and solo founders handling support.

What's inside

Every prompt in the PDF, listed by section.

Reply

01Reply draft
02Tone adjuster
03Angry customer
04Saying no kindly
05Delay notice
06Bug report reply

Self-serve

07Help article
08FAQ from tickets
09Macro library
10Onboarding emails

Improve

11Ticket tagging
12Weekly support report
13Customer feedback loop
14Escalation guide
15Support style guide
16Satisfaction survey

Sample prompts

Three of the 16, so you can see how specific they are. The PDF has the rest, plus a short introduction.

Reply draft

Write a reply to this customer message [paste] based on our policy [policy]. Acknowledge the issue, give a clear answer or next step, and keep it under 120 words.

Tone adjuster

Rewrite this reply [paste] to be warmer and clearer while keeping the facts identical.

Angry customer

This customer is upset: [paste]. Write a calm reply that acknowledges their frustration, avoids blame, and offers [options].

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